Email us at dragontailblades@gmail.com first!

All Dragontail Forge products are one-of-a-kind, custom, handmade pieces, and no two are ever exactly the same. As such, there may be times when the product received is not exactly as expected. For this reason, our products have a 2 day inspection period effective immediately upon delivery. You must email Dragontail Forge (dragontailblades@gmail.com) during the 2 day inspection period if you are not satisfied with the product to determine eligibility for return or exchange (minus the price of shipping & handling) and to receive shipping instructions prior to making a return. We reserve the right to charge a 30% restocking fee if a customer makes repeated returns. 

Products not eligible for return of any kind are those bearing any form of distinguishing customization that would cause the product to not be resalable. The decision of what customizations are resalable is at the sole discretion of Dragontail Forge.

All products may only be returned if they are in the original packaging, unused, and in resalable condition. Product cannot show any damage, wear, or use or the product will not be accepted or credited for return or exchange. Use includes use of the knife to test how sharp it is.

Any returned products must include all original components and packaging in original, resalable condition. Please ensure the item is securely wrapped and padded and is fully insured for your own protection. Should you choose not to insure or secure your return, a refund will not be issued in the case of a lost, stolen, or damaged package.

Items found to be damaged upon return will not be accepted or eligible for credit, return or exchange. Any item returned to Dragontail Forge without first emailing during the 2 day inspection period will be subject to a 30% restocking fee.

By ordering a knife or placing a deposit for a custom order, you agree to these terms and conditions.

We’re all adults. Let’s be kind and use common sense.